Personal Information Collection

• We collect personal information such as names, contact details, and financial information from clients and debtors for the purpose of debt collection and tracing services.
• Information is collected through our website, phone calls, emails, and direct communication.

Use of Personal Information

• Personal information is used to facilitate debt recovery and tracing services.
• Information may be used to communicate with clients and debtors, send reminders, and process payments.

Data Protection

• We implement strict security measures to protect personal information from unauthorized access, disclosure, or misuse.
• Our IT infrastructure is secured with high-level security protocols and is off the grid to avoid data breaches during power outages.

Sharing of Information

• Personal information may be shared with third-party service providers such as field tracers and legal partners to assist in the debt recovery process.
• We do not sell or rent personal information to any third parties.

Legal Compliance

• We comply with all relevant laws and regulations governing data protection and debt collection in South Africa.
• Our practices are in line with the rules set out by the Debt Collectors Council.

Data Accuracy and Retention

• We strive to ensure the accuracy of the personal information we collect and maintain.
• Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Client and Debtor Rights

• Clients and debtors have the right to access, correct, or delete their personal information.
• Requests for access, correction, or deletion of personal information can be made by contacting us directly.

Communication Preferences

• Clients and debtors can opt-out of receiving certain communications from us.
• Preferences can be updated by contacting our customer service team.

Cookies and Tracking Technologies

• Our website may use cookies and other tracking technologies to enhance user experience.
• Users can control cookie preferences through their browser settings.

Changes to Privacy Policy

• We may update our privacy policy from time to time.
• Significant changes will be communicated to clients and debtors through our website or direct communication.

Contact Information

• For any questions or concerns about our privacy policy or practices, please contact us at info@dealflow.co.za or 011 478 7727.