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FAQ's
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Yes, DealFlow Revenue Collection (PTY) Ltd is a legitimate company established in 2020.
Yes, we have a dedicated team that conducts site and personal visits to assist with debt recovery.
Are you struggling with outstanding debts and elusive debtors?
Choose DealFlow today for all your debt collection needs
We operate within the terms and conditions set out by the relevant debt recovery control bodies in South Africa. We are registered with the Debt Collectors Council, strictly adhering to rules and regulations.
We manage a wide range of Debts across various industries, including tax, financial, fitness, medical, rental, retail, telecommunication, municipalities, security, and education.
Yes, we have access to a national database of field tracers who can trace, investigate, and negotiate with debtors to ensure successful debt recovery.
We monitor a range of KPIs including service level, call handle time, forecast accuracy, conversion rate, and employee retention to ensure continuous improvement and client satisfaction.
Our agents undergo comprehensive training in debt collection processes, telephone skills, communication, product knowledge, and use of our Excalibur Collection System, with ongoing assessments and in-house training.
We have robust quality monitoring processes, including real-time call monitoring and post-call reviews, with agents assessed regularly to ensure high standards of performance.
Our IT infrastructure is highly secure, with a data recovery plan in place, and we operate completely off the grid to avoid issues like loadshedding.
We utilize the Excalibur-Future Call system, integrated with our collections system for accurate reporting, and we employ a range of communication technologies to ensure seamless operations.
Yes, we have the capability to work remotely, ensuring uninterrupted service via secure VPN connections, and we can interact with clients and their staff through platforms like Zoom, MS Teams, and WebEx.
Accounts are handed over in the format supplied by the client, imported into our Excalibur System, and full data washing is done through various Credit Bureaus to update information before commencing the collection process.
We use a combination of introductory SMS, email, and call campaigns to communicate with debtors, followed by further campaigns aligned with the status and age of the debt.