DealFlow

Debt collection and tracing South Africa
Phone

011 478 7727
011 472 0014
076 174 1018

Email

info@deal-flow.co.za

Location

Property Business Park, 389c Ontdekkers Road, Florida Park

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Dealflow Services

Professional Debt Collection Solutions in South Africa

At DealFlow, we specialize in comprehensive and effective debt recovery solutions designed to meet the unique needs of our clients. Our services are rooted in professionalism, efficiency, and a commitment to maintaining positive relationships with your customers.

Debt Collection

Our Debt Collection service is designed to recover delinquent debts efficiently and effectively. We use a combination of tried-and-tested methods and modern technology to maximize recovery rates.

Tracing Services

Our Tracing Services help locate debtors who are difficult to reach. We have access to a national network of field tracers who can:

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Are you struggling with outstanding debts and elusive debtors?

Choose DealFlow today for all your debt collection needs

We specialize in efficient debt collection and tracing services. With our experienced team and a “no find, no fee” approach, we ensure seamless and successful debt recovery.

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Debt Collection

Pre-Legal Collection

Our Pre-Legal Collection service is designed to recover delinquent debts before legal action is necessary. We use a combination of tried-and-tested methods and modern technology to efficiently recover outstanding debts.

Debt collection and tracing South Africa
  • No Upfront Charges
  • Trained Collection Agents
  • Data-Driven Approach
No Upfront Charge

You only pay an agreed commission when we recover your debt. If we are unsuccessful, you don’t pay any collection fee.

Trained Collection Agents

Our well-trained collection agents understand the collection process and work diligently to recover your debts.

Data-Driven Approach

We utilize a national database of field tracers to trace, investigate, and negotiate with debtors effectively.

Debt Collection

Legal Collection Service

For debts that require legal intervention, we provide comprehensive Legal Collection Services. Our team works closely with legal professionals to ensure a smooth and efficient process.

One-Stop Collection Shop

We handle both pre-legal and legal collections, providing a seamless transition between services.

Adherence to Legal Standards

We operate within the terms and conditions set out by the Acts prescribed by various debt recovery control bodies in South Africa.

Cost-Effective

Legal fees and costs are managed according to the Magistrate and High Court tariffs.

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South African debt collection experts
Years of Management
0 +
Tracing Services

Our Tracing Services

Our Tracing Services help locate debtors who are difficult to reach.
We have access to a national network of field tracers who can:

Trace and Locate Debtors

Using advanced techniques and databases.
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Conducting Of Investigations

To gather necessary information about the debtor's financial situation.
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Negotiate
All Settlements

In person, to facilitate the recovery process.
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Additional Services

Technology-Driven Solutions

We leverage cutting-edge technology to enhance our debt recovery processes, ensuring accuracy, efficiency, and security. Our technological solutions include:

Excalibur-Future Call System

A leading debt collection system integrated with our communication systems for accurate reporting.

Secure IT Infrastructure:

Our systems are highly secure, with a comprehensive data recovery plan and off-the-grid operations to avoid load shedding.

System Integration

Seamless integration with client systems for easy access to reporting and real-time data updates.

Tracing services in South Africa
Professional tracing services South Africa
Debt recovery solutions in South Africa
Additional Services

Remote Work Capabilities

We are equipped to operate remotely, ensuring uninterrupted service delivery regardless of external circumstances. Our remote work capabilities include:

Secure VPN Access

Hosted by Excalibur/FutureSoft, ensuring secure connections for our staff working from home.

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Client Interactions

We can connect with clients and their staff remotely via Zoom, MS Teams, and WebEx.

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About our services

Understanding what we do: Client Centric Approach

We understand that your customers are vital to your business, and our approach reflects this understanding. Our services are designed around this approach.

Educate Rather Than Pressure:

Our agents are trained to communicate effectively and educate debtors on meeting their credit agreements.
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Maintain Healthy Relationships

By maintaining healthy relationship, we aim to rehabilitate debtors while preserving their relationship with your business.
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Provide Regular Updates

We ensure transparent communication with our clients, providing regular reports and feedback.
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More about our services

Performance Monitoring and Reporting

We believe in continuous improvement and transparency. Our performance monitoring services include:

Debt collection and tracing South Africa
Key Performance Indicators (KPIs)

Monitoring service levels, call handle times, conversion rates, and more.

Quality Assurance

Regular call quality monitoring and assessments to ensure high standards of service.

Customized Solutions

We tailor our debt recovery strategies to meet the specific needs of each client. Our customized solutions include:

Debtor Affordability Analysis

Using data analysis to categorize accounts based on affordability and contactability.

Automated Reminders

SMS and email campaigns to remind debtors of upcoming payments and follow up on missed payments.

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